Write a 3-page paper that explains the importance of training and support after software is implemented.
Describe the methods whereby training materials can be delivered to the users of the software system.
Explain the ways in which software can be supported after it is implemented/released.
Incorporate additional research or academic information to support your paper.
Format your paper according to APA guidelines.
This may be of some help.
Ch. 13, Modern Systems Analysis and Design