Module 08 Professional Practice Activity Science Homework Help

Health Information Management Department Services Survey

ProfessionalPractice Activities (PPA) are activities designed to expose you toreal, sometimes virtual, professional/healthcare practices. For studentsenrolled in the Health Information Technology Program, PPAs are arequired part of the curriculum mandated by the American HealthInformation Management Association (AHIMA).

Objectives

Upon completion of this activity, the student should be able to:

• Analyze and explain the QI survey results.
• Usecritical thinking and problem solving skills to identify the stepsrequired to investigate concerns and improve HIM Department Services.
• Demonstrate an ability to use management principles, techniques and tools in the operation of the HIM Department.’

Instructions

1. Read the following file case study. Review the survey results in Table 1. (Source: AOE Case Study Manual)

MetropolitanHospital is a large and complex facility with 550 beds, 1,500 full-timeequivalents (FTEs), and an active medical staff of 400. As part of acomprehensive analysis of the services offered by the HIM Department,the department director, Kay Smith, MBA, RHIA, surveyed the medicalstaff. The HIM Department currently has 125 FTEs, which include fivesupervisors, three assistant directors, and the director. During thepast year, there has been a significant increase in turnover within thedepartment and several positions have not been filled due to budgetconstraints within the hospital.

The results of the medicalstaff survey were generally positive. In reviewing the results, however,the director has identified several areas of concern.

Table 1: Areas of Concern from the HIM Department Services Survey

ALWAYS

OFTEN

SOMETIMES

SELDOM

NEVER

Records are updated for review for patient carewithin 12 hours

15%

35%

25%

25%

0%

HIMemployees are professional in the completion of their work (e.g., aredependable, maintain confidentiality, are accurate in the completion oftheir work

10%

20%

50%

20%

0%

HIM Department communicates well any changes in policies, procedures, or services to the medical staff.

25%

10%

45%

10%

10%

1. Answerthe following questions based on the information in the case study.Analyze and explain the survey results using both numbers and words, andbe specific.
   1. What do the survey results show? Analyze and explain the survey results using both numbers and words, and be specific.

1. 1. Brainstorm. What reasons could explain these results?

1. 1. Which survey item area of concern should be addressed first? Why?

1. 1. Usingcritical thinking and problem solving skills, identify steps thedirector should take to investigate concerns and improve departmentservices. Recommend several solutions specifically addressing the surveyproblem areas.

Evaluation

This activity will be evaluated based on your ability to:

• Analyze and explain the survey results.
• Prioritize the areas of concern.
• Usecritical thinking and problem solving skills to identify the steps tobe taken to investigate and improve department services and recommendsolutions.
• Professionally present your analysis.