Please answer questions 1-3 in detail.


After the upgrade you had been working on was successful, you determined that you need to install a new plug-and-play printer on a user’s computer. The printer uses a USB port interface. You connect the printer to the computer and turn the printer on. Two of your colleagues are discussing whether you should use the drivers provided by the manufacturer versus the ones that ship with Windows.

In 250-500 words, discuss the following and remember we’re learning how to work on computers and troubleshoot problems. We are the computer experts. There’s no one for us to call, we are the ones people call! Don’t rest until you have a thorough

paragraph that shows your confidence!



The desktop administrator at a remote satellite office called you to let you know that after she installed a new hard disk in the office manager’s computer, the DVD drive stopped working. Since you have your A+ certification, they’re depending on you to help them figure it out. You suspect there’s a conflict or perhaps she loosened the connector for the DVD drive when she had the system unit open

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